HP Server Support by WNC Global Services
WNC Global Services provides the best choice for high availability support for your HP servers. Unlike the decisions made by many manufacturers to discontinue support for second and third generation configurations, we will continue to offer support through the entire useful life of your hardware.
We offer the following standard service offerings on HP products including the HP 3000 and 9000 product families. We deliver innovative and creative service solutions with a commitment to customer service, second to none, for the UNIX server and workstation marketplace.
Critical Plus (High Availability Support): for systems and applications that are critical to your company's business. This program provides an on-site engineer within 4 hours, 7 days a week, 24 hours a day to ensure a quick recovery in case of system failure.
Elite (Business Week Support): for systems and applications in need of standard 8 x 5 Monday through Friday support.
Standard (Standard System Support): for system service throughout the business week. This program provides next day on site support, Monday through Friday.
Shared (Self-Maintenance): - for sophisticated users who can perform the on-site tasks on their own. This program provides technical support and training, with guaranteed next day parts delivery (if required, on-site spares can be provided).
Service Delivery |
Service Levels |
Systems |
Critical Plus |
Elite |
Standard |
Shared |
HP3000 and 9000 Manufactured Systems |
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Account Support Features |
On-site technical support |
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Telephone technical support |
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Customized Consulting Services/
Software release planning |
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On-site account reviews |
Monthly |
Yearly |
Semi-annual |
Yearly |
Training |
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Site activity log |
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MPE/HPUX Software Support |
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Help Desk |
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Spares on-site |
(optional) |
(optional) |
(optional) |
(optional) |
Post incident follow-up |
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Coverage Hours and Response Times |
Help Desk coverage hours |
7 x 24 |
8am-5pm,M-F |
5 x 24 |
8am-5pm,M-F |
Telephone Technical Support coverage |
7 x 24 |
8am-5pm,M-F |
5 x 24 |
8am-5pm, M-F |
On-site Technical Support Response |
7 x 24 |
8am-5pm,M-F |
Next day |
Not Applicable |
Customer-defined priority setting Response Times |
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Optional |
Urgent (telephone/on-site) |
Live Answer/4 hrs |
Live Answer/4 hrs |
Live Answer/4 hrs |
4 hrs/NA |
Not-critical (telephone/on-site) |
Live Answer/Cust. Convenience |
4hrs/Customer Convenience |
4hrs/Customer Convenience |
4 hrs/NA |
2-hour on-site response |
Optional |
Optional |
Optional |
N/A |
General Notes: Not all service levels are available in all cities. Up charges may apply for "out of service area" coverage. For details and pricing, please contact WNC Global Services.
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By performing needs analysis, offering solution advice, and obtaining competitive quotes for those solutions from the market leaders, WNC consultants have been successful in providing the best solutions.