WNC Consultants - Cisco Services

CISCO DATA CENTER SUPPORT & MAINTENANCE

Better Service … Better Value … For Networks using Cisco (tm).

WNC Global Services provides systems administrators globally the industry leader in server and storage support in the UNIX marketplace. The solution extends to offer high quality service options to meet customer data center networking support needs. Our NETWORK solution for Cisco (tm) can combine call center, NOC monitoring, analysis, triage, multi-platform support services, with onsite hardware break-fix services to tailor solutions to meet customer needs. Pro-Active NOC is a monitoring option that can be added – as an alternative to Cisco SmartNet (tm).

Support Maintenance Coverage
WNC Global Services is available worldwide and offers four basic levels of support service depending on whether your needs are re-active or pro-active - that can be tailored to meet your needs. Pro-active NOC support options that include monitoring and Golden Image Restore:

CP4 (Critical Plus): 7x24x365 with 4 hr Onsite
CR4 (Critical): 5x24 Weekday with 4 hr Onsite
EL4 (Elite): 8x5 Weekday with 4 hr Onsite
ST (Standard): 8x5 Weekday with Next Business Day (NBD) Onsite

Standard re-active support provides no monitoring or Golden Image.

WNC Global Services Maintenance and Support Program for Cisco (tm)

	•	Fully redundant NOCs located in Orange, CA and Wallington, NJ providing nationwide and global service capabilities
	•	Equipped with the latest tools and technology to monitor and support your systems with the highest level of attention
	•	Staffed with Cisco certified engineers and technicians
	•	24x7x365 availability for service and support

Backed up by the Command and Control Center in Bethlehem, PA to ensure service level compliance and best in class resource assignment

Pro-active NOC Support Product Families

Routers

Switches

Cisco 500, 800 7200, 7300, 7500, 7600 series

Catalyst Express 500 & 520 series

Series 1800, 2800, 3200 & 3800 integrated services routers

3560 & 3750 E-series switches, 2350, 2940, 2950, 2955, 2960, 2975, 3550, 3560 switches

Series 1700 Modular Access Routers

Series 4500, 4900 & 6500 Ethernet switches

Series 2600, 3600, and 3700 Multiservice Platforms

Series 2400, 3400 & 3400E Ethernet access switches

Catalyst 6500 Series Switches

Small Business Managed, Smart and Unmanaged switches (Linksys Business Series)

Catalyst Series 4000, 4500, 5000, 6000 & 6500 series supervisor engines

17xx, 26xx, 3xxx series routers and much more

Access Points

Security Devices

500 Series Wireless Express

ASA 5500 & Catalyst 6500 Firewall Device Series

1100, 1140, 1200 & 1250 Aironet series

Adaptive SDM, IP Solution mgr, PIX Device Mgr, Security Mgr, Router & Security Device Mrg, IOS Firewall

Cisco Small Business Wireless Access Points (Linksys Business Series)

Application Optimization and Security, Email Security, RndPoint Security, Identity Management Services

Intrusion Prevention, Device Management, VPN clients & appliances and Web security devices

Pro-Active NOC

Pro-Active NOC Solution can provide for monitoring, save and restore of system images remotely, increase uptime, and view account statistics.

Pro-Active NOC is a cost-effective alternative to Cisco SmartNet and features:

	•	24 x 7 Network monitoring and support capabilities, nationwide
	•	OEM Certified engineers available for TAC support and onsite hardware maintenance
	•	Real-time troubleshooting and proactive notifications geared toward keeping critical infrastructure components running
	•	Flexible levels of customized services
	•	Single point of contact
	•	Simplified annual contract & billing for all equipment

Pro-Active NOC works on a variety of Cisco routers (ex: 500, 800, 7200, 7300, 7500, 7600 series) and switches (ex: Catalyst Express 500 & 520 Series, 3560 & 3750 E-series, 2350, 2940, 2950, 2955, 2960, 2975, 3550 & 3560 switches, Series 4500, 4900 & 6500 Ethernet switches).

Beyond monitoring and golden image restore - further benefits include:

	•	Alerts
	•	Engineering dispatch
	•	Incident management
	•	Notifications, triage and diagnosis
	•	Reporting
	•	Access to digital dashboard
	•	Open tickets
	•	All parts and logistics included
	•	Reduced work time for customer system administrators
	•	Saves money over OEM offerings

WNC Global Services does not provide SmartNet (but you may not require it)

	•	EOSL support OEM no longer develops firmware or patches for these products. Sweet spot for WNC Global Services offerings reactive or ProServe.
	•	Steady state support You have installed your devices and do not have requirements for upgrade of firmware or upgrades to OS.
	•	Production equipment Utilize WNC GLOBAL SERVICES savings on HW support and require Cisco to provide you with a SmartNet software-only contract.
	•	EOSL List Catalyst Series 4000, 4500, 5000, 6000 & 6500 series supervisor engines. 17XX, 26XX, 3XXX series routers and much more

Pro-Active NOC vs. SmartNet OnSite
Feature	Pro-active NOC	SmartNet OnSite
Hardware Support	X	X
TAC Support	X	X
Monitoring/Pro-Active Alerts	X	X
IOS Software Updates	No*	X
IOS Upgrades	No*	X
Reporting	X
Web Access to View Availability	X	?
Security Updates	X	?
Configuration Maintenance & Restore	X	No

* May not be required